Safe Transaction Guide
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It's free to sign up and use our service.
- Sign up, service fees and listing are all free.
- Fees will be charged after a sale is complete.
No cancellation from buyers
- Buyers cannot cancel the transaction after payment.
- Experience safe ticket sales in Ticketbay.
No cancellation from sellers
- Ticketbay provides a safe service to both sellers and buyers.
- Sellers cannot cancel the transaction after buyers make payments.
- If the transaction is canceled due to the seller's responsibility, the seller may be subject to sanctions such as restrictions for sales. Please be cautious when you list your tickets.
Please be careful when you sell.
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Delivery methods differ depending on ticket types.
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Shipping Transaction
- If countries for buyer and seller are different for paper ticket transaction, the ticket can be safely and quickly shipped using DHL global courier service. How to use DHL
- If the seller and buyer are in the same country , the seller should select a courier easy to use in that country and register courier information and tracking number after shipping.
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PIN Transaction(E-Ticket)
- E-tickets other than paper tickets should provide information to the buyer for entering the event via PIN box in Ticketbay.
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Other tickets
- For tickets that are not eligible for shipping or PIN transactions, the seller should fill out how to use the ticket and take all actions to ensure the buyer to access the ticket.
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Shipping Transaction
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The amount of the payment by Paypal will be transferred to the seller 5days after the concert ends.
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If you need to contact the buyer, please contact Ticketbay help center by email.
Email: support@ticketbayglobal.com / Service available hours: Weekdays 09:00 AM ~ 07:00 PM (Korea time / Closed on weekends and holidays)
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If the event of your offer ends and no inquiries are received from the buyer, Ticketbay will confirm the purchase in about 5~7 days.
If the purchase is not confirmed after that date, please contact our help center.