Safe Transaction Guarantee Service

No Seller Cancellation

  • Sellers cannot cancel transactions after buyers make payments.
  • However, if there is a problem in which the seller does not deliver the ticket arbitrarily or delivers a wrong ticket, the payment will be 100% refunded.
  • Experience a secured ticket purchase in Ticketbay.
Member Authentication Service

No Buyer Cancellation

  • Ticketbay provides a safe service for both sellers and buyers.
  • Buyers also cannot cancel transactions after payment, so please be cautious for purchasing
Full Refund Service for Buyers

Experience Safe Transaction through Ticketbay and PayPal.

  • Payment will be kept in Ticketbay and will only be sent to the seller after the buyer receives ticket and confirms the purchase.
  • To secure your purchase, please make sure you receive your ticket before proceeding to confirm.
  • Ticketbay and PayPal will secure your payment with an escrow-based buyer protection program.
Full Refund Service for Buyers

Beware of accidents from other transaction methods, such as direct deals, than those offered by Ticketbay

  • Direct deals between sellers and buyers may be exposed to incidents or accidents.
  • Buy your tickets safely using Ticketbay's safe transaction service.

Please be careful when you buy.

  • If you need to contact the seller, please contact Ticketbay help center by email.

    Email: support@ticketbayglobal.com / Service available hours: Weekdays 09:00 AM ~ 07:00 PM (Korea time / Closed on weekends and holidays)

  • If the event you purchased ends and no inquiries received, Ticketbay will confirm the purchase in about 5~7 days.

  • If the ticket is delivered to an incorrect place due to miscellaneous address, you should forward the new address, return and resend cost of shipping to Ticketbay.

    If the event ends before the reshipment and you are unable to use the ticket, the refund is impossible. Please be cautious when you buy your ticket.